Terms of Service

1. Scope of Application

These Terms of Service govern the use of all accounting management services offered by LedgerLiftTop and describe the rights and obligations between clients and our premium accounting service. By using our services, registering for consultations, or utilizing our accounting expertise, the client fully acknowledges and accepts these conditions.

2. Service Provision and Engagement

  1. Engaging our accounting management services requires prior consultation and written confirmation.
  2. Certain Exclusive or Ultimate Enterprise services may require the creation of a client profile and documentation of business preferences.
  3. Accounting information, financial insights, and access permissions are strictly confidential and intended only for the client's business use.
  4. The final decision on implementing accounting strategies lies with the client, who assumes responsibility for their choices within our recommendations.

3. Service Contracts and Termination

  1. The duration of services depends on the chosen accounting management package and is specified in the respective service contract.
  2. Termination of Premium Accounting services is possible without contractual penalty up to 14 days after the initial consultation, provided no specific financial analysis work or accounting coordination has taken place.
  3. For Exclusive Business and Ultimate Enterprise packages that extend beyond the initial consultation phase, termination fees apply according to the service contract.
  4. Failure to attend scheduled accounting sessions without prior notification does not entitle the client to a refund of service fees.

4. Payment Terms

  1. Service fees are to be paid according to the payment plan detailed in the service contract.
  2. For more extensive accounting management projects, an advance payment structure with milestone payments may be offered.
  3. All prices are quoted in Singapore Dollars (SGD) and subject to applicable taxes.
  4. Payments are processed through secure, encrypted channels, with detailed receipts issued for all transactions.

5. Return Policy

  1. Since LedgerLiftTop offers professional accounting management services and not products, our return policy refers to service quality and fee structures. For clients who have booked our Premium Accounting package and wish to terminate the services within 72 hours of signing the service contract, a full refund will be granted if no substantial work has begun. After this period or if substantial work has already been performed (including but not limited to financial analysis, preparation work, or communication with partners), the fees are non-refundable, but the services can be adjusted to meet client expectations.
  2. For Exclusive Business and Ultimate Enterprise packages, the initial consultation fee is non-refundable under any circumstances, as it represents valuable professional time and already provided expertise. The remaining package fee structure follows a proportional refund policy based on documented service milestones at the time of termination request.
  3. All refund requests must be submitted in writing to info@ledgerlifttop.com and will be processed within 10 business days after approval.
  4. This return policy does not apply to third-party costs incurred during the accounting management process (e.g., financial reports, special analyses), which are passed on to the client at actual cost.
  5. Return policy for specialized services: For services that include customized financial reports and specific consultation services, we offer a satisfaction guarantee. If you are not satisfied with the delivered accounting materials, you have the right to request a revision within 7 days of receipt. After two revisions and continued dissatisfaction, you may request a partial refund considering the services already provided and the work effort. We always strive to find a solution satisfactory for both parties and help the highest quality in our accounting management services.

6. Client Behavior and Responsibilities

  1. Mutual respect and professional communication are fundamental principles throughout the entire accounting management process.
  2. Clients are expected to provide accurate information about their accounting requirements, preferences, and business parameters.
  3. Timely feedback on accounting strategies and recommendations is essential to help an efficient management process.
  4. LedgerLiftTop reserves the right to terminate services without refund if client behavior hinders the accounting management process or violates ethical standards.

7. Service Results and Assurances

  1. Although we maintain the highest standards of care, the final responsibility for accounting decisions lies with the client.
  2. Our service guarantees thorough financial knowledge and access to our exclusive partner network but cannot guarantee the availability of certain specialized accounting opportunities within a specific timeframe.
  3. Financial analyses and assessments are conducted with professional care but do not represent a guarantee for future business outcomes.
  4. We strive to provide exceptional service and value but cannot guarantee specific results or future business developments.

8. Liability and Warranty

  1. LedgerLiftTop assumes no liability for damages arising from client decisions following our consultation services.
  2. Liability for slight negligence is excluded to the extent legally permissible.
  3. The availability of our services is maintained with the greatest care; however, temporary disruptions due to technical or accounting-related circumstances cannot be completely excluded.
  4. No warranty is given for the accuracy of financial assessments or business predictions, as business markets are subject to changes.

9. Intellectual Property and Confidentiality

  1. All accounting reports, financial analyses, and proprietary methodologies remain the intellectual property of LedgerLiftTop and may only be used by clients for business decision-making.
  2. The distribution, publication, or commercial use of our research materials is prohibited without express written consent.
  3. Client information and business preferences are treated with the strictest confidentiality in accordance with our Privacy Policy.

10. Final Provisions

  1. Should individual provisions be invalid, the validity of the remaining provisions remains unaffected.
  2. Singapore law applies exclusively, excluding the UN Sales Convention.
  3. The place of jurisdiction for all disputes is Singapore.